Shipping and Delivery Policy for Blessing Crystal Shop

Last Updated: October 2023

At Blessing Crystal Shop, located at https://highqualitycommodity.com or +856 5105 8217, we are committed to providing our customers with timely and reliable shipping services. This Shipping and Delivery Policy outlines our practices, procedures, and expectations regarding the shipping and delivery of our products. By placing an order with us, you agree to the terms set forth in this policy.

1. Introduction

This policy applies to all orders placed through the Blessing Crystal Shop website. We understand that timely delivery is crucial for customer satisfaction, and we strive to provide an efficient and transparent shipping experience.

Company Information:

• Company Name: 昆明囊甬商贸商行 (Kunming Nangyong Trading Co., Ltd.)
• Location: 12567, B Zone, 1st Floor, No. 2 Office Building, Liu Jia Village Committee, Guandu District, Free Trade Experimental Zone, Kunming, Yunnan, China

2. Shipping Options

We offer various shipping options to meet the needs of our customers. The available shipping methods may vary based on the destination and the nature of the products ordered. Currently, we provide the following shipping options:

• Standard Shipping: This is our most economical option, typically allowing for delivery within 5-15 business days, depending on your location.
• Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options that usually deliver within 3-7 business days.
• Express Shipping: If you need your order urgently, express shipping is available for delivery within 1-3 business days.

3. Shipping Costs

Shipping costs are determined based on several factors, including:

• Destination: The shipping fee may vary depending on where the package is being sent.
• Shipping Method: Different shipping methods come with varying costs. Expedited and express options typically incur higher fees than standard shipping.
• Order Weight: The weight of the items in your cart can also influence shipping costs.

Customers can calculate the shipping costs during the checkout process, where the total will be itemized based on the selected shipping method.

4. Order Processing Time

We aim to process and ship orders as quickly as possible. Generally, the order processing time is as follows:

• Processing Time: Orders are typically processed within 1-3 business days. However, during peak seasons or promotional events, processing times may be extended.
• Confirmation Email: Once your order has been processed and shipped, you will receive a confirmation email containing tracking information and estimated delivery details.

5. Delivery Times

Delivery times vary based on the shipping method selected at checkout and the destination; however, estimated delivery windows are provided below:

• Standard Shipping: 5-15 business days

Please note that delivery times are estimates and may be affected by factors such as weather conditions, shipping carrier delays, and holidays. While we work hard to meet these timelines, we cannot guarantee specific delivery dates due to circumstances beyond our control.

6. Tracking Your Order

Once your order has been shipped, you will receive an email confirmation that includes tracking information. You can use this information to check the status of your shipment at any time. Simply click on the provided tracking link or enter the tracking number on the shipping carrier’s website to access real-time updates.

7. International Shipping

Blessing Crystal Shop ships orders globally. However, there may be restrictions on certain products depending on the destination country. For international orders, please be aware of the following:

• Customs Duties and Taxes: International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer and are Included in the shipping fee. We recommend checking with your local customs office for further information.
• Shipping Times: International delivery times may vary significantly depending on the destination and local postal services. Generally, international shipping can take between 10-20 business days.

8. Delivery Issues

Despite our best efforts, issues may arise during the shipping process. Here are some common scenarios and how we handle them:

8.1. Lost or Stolen Packages

If you believe your package is lost or stolen, please contact us at fbtpucaku@outlook.com or +856 5105 8217 within 30 days of the expected delivery date. We will initiate an investigation with the shipping carrier and do our best to resolve the issue for you.

8.2. Damaged Packages

If your package arrives damaged, please take the following steps:

1. Document the Damage: Take photos of the damaged packaging and product.
2. Contact Us: Report the issue to our customer service team within 7 days of delivery. Include your order number and photographs for our review.
3. Replacement or Refund: Depending on the circumstances, we will either issue a replacement product or process a refund.

9. Cancellations and Changes

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancellations. Please have your order number ready when contacting us, so we can assist you more effectively.

10. Contact Us

If you have any questions or concerns about our shipping and delivery policy, or if you need assistance with an order, please feel free to contact us:

• Email: fbtpucaku@outlook.com

Our customer service team is available to assist you Monday through Friday from 9 AM to 5 PM CST.

11. Conclusion

Thank you for choosing Blessing Crystal Shop for your shopping needs. We promise to do our best to ensure timely and secure shipping for your orders. Your satisfaction is our priority, and we appreciate your business. If you have any further questions regarding our shipping and delivery policies, do not hesitate to reach out to us!

By placing an order with us, you acknowledge that you have read, understood, and agree to the terms outlined in this Shipping and Delivery Policy. We look forward to serving you and delivering high-quality products to your doorstep!