Return and Refund Policy for Blessing Crystal Shop

Last Updated: October 2023

At Blessing Crystal Shop, accessible from https://highqualitycommodity.com, we strive to ensure customer satisfaction with every purchase. Our Return and Refund Policy outlines the terms under which we accept returns and issue refunds for our products. By placing an order with us, you agree to the terms outlined in this policy.

1. Introduction

This policy applies to all customers purchasing products from Blessing Crystal Shop. We value our customers and recognize the importance of providing a fair and transparent return and refund process. If you have questions or require clarification about our policy, please reach out to us.

Company Information:

• Company Name: 昆明囊甬商贸商行 (Kunming Nangyong Trading Co., Ltd.)
• Location: 12567, B Zone, 1st Floor, No. 2 Office Building, Liu Jia Village Committee, Guandu District, Free Trade Experimental Zone, Kunming, Yunnan, China

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The request for a return must be made within 30 days of receiving your order.
• The product must be unused, in the same condition that you received it, and in its original packaging.
• The item must be accompanied by a receipt or proof of purchase.

2.1. Non-Returnable Items

Certain types of goods are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Any items that are marked as non-returnable on the product page

If you have any questions about whether an item is returnable, please contact our customer service team.

3. Return Process

3.1. Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at fbtpucaku@outlook.com with your order number and the reason for the return.
2. Return Authorization: Our team will review your request and provide you with a return authorization number and instructions on how to proceed with the return. Please do not send your product back without obtaining this authorization.

3.2. Packaging the Return

After receiving the return authorization, carefully package the item to avoid damage during shipping. Ensure that:

• The item is securely wrapped.
• All original packaging, manuals, and accessories are included.
• The return authorization number is clearly marked on the outside of the package.

3.3. Shipping the Return

You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Refund Process

4.1. Processing Refunds

Once your return is received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days, depending on your financial institution.
• Rejected Refunds: If your return is rejected, we will provide you with the reason for the rejection, and you can choose to have your item returned to you at your expense.

4.2. Timing of Refunds

Refunds typically take 5-7 business days to process after approval. Depending on your bank or credit card company, it may take additional time for the funds to appear in your account.

5. Exchanges

As a policy, we do not offer direct exchanges for products. If you wish to exchange an item for a different size, color, or model, you will need to process the return according to the steps outlined above and then place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. In such cases, we will provide a direct replacement or refund based on your preference:

• Return Process: Follow the return instructions outlined in section 3.
• Proof of Damage: Please retain all packaging materials and take photographs of the damage, which may be requested for processing your claim.

7. Promotional Items

If you received a promotional item along with your purchase, such as a free gift or promotional discount, that item must also be returned with your purchase in the same condition for your refund to be processed.

8. Customer Responsibilities

8.1. Keeping Records

Please keep a copy of your order confirmation and any correspondence with us regarding your return. This may help expedite the return and refund process.

8.2. Timeliness

Returning items promptly is essential. Returns initiated after 30 days from the receipt of the original order may not be eligible for a refund.

9. Limitations

Blessing Crystal Shop reserves the right to refuse returns or issue refunds if we suspect fraudulent activity or abuse of our return policy. We may also alter our return policy at any time, with notice provided to customers via the website.

10. Customer Support

If you would like to contact us for any inquiries regarding our Return and Refund Policy, please reach out via the following:

• Email: fbtpucaku@outlook.com

Your satisfaction is important to us, and we aim to resolve any issues you may encounter with your order effectively and efficiently.

11. Conclusion

Thank you for choosing Blessing Crystal Shop. We value your trust and work hard to ensure you have a satisfactory shopping experience. Our Return and Refund Policy is designed to ease your concerns and ensure your confidence in shopping with us. If you have any further questions or require additional assistance, please do not hesitate to contact us. We appreciate your business and look forward to serving you again!

By placing an order with us, you confirm your understanding and acceptance of the terms outlined in this Return and Refund Policy.